Saturday, February 20, 2021

An SOP that is a Muddled Mess

Malaysia is a country blessed with an abundance of confused inhabitants. 

Here’s another SOP that doesn’t make sense! The government have done away with the 10km radius limit – but Malaysians are still subjected to the ban on inter-district travel. 

As former deputy health minister Dr Lee Boon Chye rightly pointed out there are many places where motorists would not know when one district ends and the other begins as there are no clear demarcation of boundaries. 

Jalan Ampang is in Kuala Lumpur but the Ampang township is in Selangor. Old Klang Road is both Kuala Lumpur and Selangor, so is Jalan Puchong. 

If that’s not confusing enough, Puchong itself is under the jurisdiction of four local authorities, namely Kuala Lumpur City Hall (DBKL), Subang Jaya City Council, Sepang Municipal Council and Kuala Langat District Council. And only police would know the exact demarcation of the districts. 

But the problem is not only that. This whole SOP thing is a muddled mess. 

When it is referred to as “district” (“daerah” in Malay) – what exactly do they mean by that? And who are “they”? 

Here’s just one example of an incident that was told to me today: 

“Apparently daerah in PKP mean ikut Daerah IPD polis. Daughter came back from Subang Jaya to Bukit Jelutong kena saman merentasi daerah katanya because of different IPD. As far as I know daerah in Selangor ada 9 je... and Subang Jaya and Shah Alam are under Daerah Petaling. Called IPD Shah Alam to clarify – yes, they said kena saman because different Ibu Pejabat Polis Daerah jurisdiction. 

Called MKN asking where is the SOP definition regarding "daerah"... officer cannot answer but affirms Subang Jaya and Shah Alam under 1 daerah. Confused, asked to refer to Polis... Polis ask to refer to MKN... Polis officer confused, MKN also confused. 

Apparently, Polis issue compound on behalf of Pejabat Kesihatan because under Akta Kesihatan… kompaun have to pay to Pejabat Kesihatan in Kelana Jaya… so ask them kena mintak permit or not to go to Kelana Jaya pay kompoun… because different IPD... no need pulak. (Then) called Pejabat Kesihatan – they also confused why kena saman because same daerah. Lastly kena buat surat rayuan pembatalan kompaun – wasted whole morning making phone calls to get definition of daerah. No definite answer. 

Semua confused. Adoi Malaysia...Land of the Confused Civil Servants and Politicians!"

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